Last Updated: 27th September, 2025
(a) How this Policy applies:
This Policy applies to individuals who access or use the
Services or otherwise avail the Professional Services. For the
avoidance of doubt, references to “you” across this Policy are
to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage,
usage, and disclosure of your personal data, as described in and
collected by us in accordance with this Policy.
(b) Review and Updates:
We regularly review and update our Privacy Policy, and we
request you to regularly review this Policy. It is important
that the personal data we hold about you is accurate and
current. Please let us know if your personal data changes during
your relationship with us.
(c) Third-Party Services:
The Platform may include links to third-party websites,
plug-ins, services, and applications (“Third-Party Services”).
Clicking on those links or enabling those connections may allow
third parties to collect or share data about you. We neither
control nor endorse these Third-Party Services and are not
responsible for their privacy statements. When you leave the
Platform or access third-party links through the Platform, we
encourage you to read the privacy policy of such third-party
service providers.
(a) We collect different types of personal data about you. This
includes, but is not limited to:
(i) Contact Data, such as your mailing or home address,
location, email addresses, and mobile numbers.
(ii) Identity and Profile Data, such as your name, username or
similar identifiers, photographs, and gender.
(iii) Marketing and Communications Data, such as your address,
email address, information posted in service requests, offers,
wants, feedback, comments, pictures and discussions in our blog
and chat boxes, responses to user surveys and polls, your
preferences in receiving marketing communications from us and
our third parties, and your communication preferences. We also
collect your chat and call records when you communicate with
service professionals through the Platform.
(iv) Technical Data, which includes your IP address, browser
type, internet service provider, details of operating system,
access time, page views, device ID, device type, frequency of
visiting our website and use of the Platform , website and
mobile application activity, clicks, date and time stamps,
location data, and other technology on the devices that you use
to access the Platform.
(v) Transaction Data, such as details of the Services or
Professional Services you have availed, a limited portion of
your credit or debit card details for tracking transactions that
are provided to us by payment processors, and UPI IDs for
processing payments.
(vi) Usage Data, which includes information about how you use
the Services and Professional Services, your activity on the
Platform, booking history, user taps and clicks, user interests,
time spent on the Platform, details about user journey on the
mobile application, and page views.
(b) We also collect, use, and share aggregated data such as
statistical or demographic data for any purpose. Aggregated data
could be derived from your personal data but is not considered
personal data under law as it does not directly or indirectly
reveal your identity. However, if we combine or connect
aggregated data with your personal data so that it can directly
or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this Policy.
(c) What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the
terms of a contract (such as the Terms), and you fail to provide
that data when requested, we may not be able to perform the
contract (for example, to provide you with the Services). In
this case, we may have to cancel or limit your access to the
Services.
We use different methods to collect personal data from and about
you including through:
(a) Direct Interactions. You provide us your personal data when
you interact with us. This includes personal data you provide
when you:
(i) create an account or profile with us;
(ii) use our Services or carry out other activities in
connection with the Services;
(iii) enter a promotion, user poll, or online surveys;
(iv) request marketing communications to be sent to you; or
(v) report a problem with the Platform and/or our Services, give
us feedback or contact us.
(b) Automated technologies or interactions. Each time you visit
the Platform or use the Services, we will automatically collect
Technical Data about your equipment, browsing actions, and
patterns. We collect this personal data by using cookies, web
beacons, pixel tags, server logs, and other similar
technologies. We may also receive Technical Data about you if
you visit other websites or apps that employ our cookies.
(c) Third parties or publicly available sources. We will receive
personal data about you from various third parties:
(i) Technical data from analytics providers such as Facebook and
advertising networks;
(ii) Identity and profile-related Data and Contact Data from
service professionals, publicly available sources, etc.;
(iii) Personal data about you from our affiliate entities.
(a) We will only use your personal data when the law allows us
to. Most commonly, we will use your personal data where we need
to provide you with the Services, enable you to use the
Professional Services, or where we need to comply with a legal
obligation. We use your personal data for the following
purposes:
(i) to verify your identity to register you as a user, and
create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to enable the provision of Professional Services to you;
(iv) to monitor trends and personalise your experience;
(v) to improve the functionality of our Services based on the
information and feedback we receive from you;
(vi) to improve customer service to effectively respond to your
Service requests and support needs;
(vii) to track transactions and process payments;
(viii) to send periodic notifications to manage our relationship
with you including to notify you of changes to the Services,
send you information and updates pertaining to the Services you
have availed, and to receive occasional company news and updates
related to us or the Services;
(ix) to assist with the facilitation of the Professional
Services offered to you, including to send you information and
updates about the Professional Services you have availed;
(x) to market and advertise the Services to you;
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services ,
including for troubleshooting, data analysis, system testing,
and performing internal operations;
(xiii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the
arrangement we are about to enter or have entered with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our
legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services and
creating an account with us on the Platform, you authorise us,
our service professionals, associate partners, and affiliates to
contact you via email, phone, or otherwise. This is to provide
the Services to you and ensure that you are aware of all the
features of the Services and for related purposes.
(c) You agree and acknowledge that any and all information
pertaining to you, whether or not you directly provide it to us
(via the Services or otherwise), including but not limited to
personal correspondence such as emails, instructions from you,
etc., may be collected, compiled, and shared by us in order to
render the Services to you. This may include but not be limited
to service professionals who provide or seek to provide you with
Professional Services, vendors, social media companies,
third-party service providers, storage providers, data analytics
providers, consultants, lawyers, and auditors. We may also share
this information with other entities in the Insta Sevak group in
connection with the above-mentioned purposes.
(d) You agree and acknowledge that we may share data without
your consent, when it is required by law or by any court or
government agency or authority to disclose such information.
Such disclosures are made in good faith and belief that it is
reasonably necessary to do so for enforcing this Policy or the
Terms, or in order to comply with any applicable laws and
regulations.
(a) Cookies are small files that a site or its service provider
transfers to your device’s hard drive through your web browser
(if you permit it to) that enables the sites or service
providers’ systems to recognise your browser and capture and
remember certain information.
(b) We use cookies to help us distinguish you from other users
of the Platform, understand and save your preferences for future
visits, keep track of advertisements and compile aggregate data
about site traffic and site interaction so that we can offer you
a seamless user experience. We may contact third-party service
providers to assist us in better understanding our site
visitors. These service providers are not permitted to use the
information collected on our behalf except to help us conduct
and improve our business.
(c) Additionally, you may encounter cookies or other similar
devices on certain pages of the Platform that are placed by
third parties. We do not control the use of cookies by third
parties. If you send us personal correspondence, such as emails,
or if other users or third parties send us correspondence about
your activities or postings on the Platform, we may collect such
information within a file specific to you.
(a) We may share your personal data with third parties set out
below for the purposes set out in Section 4:
(i) Service professionals to enable them to provide you with
Professional Services;
(ii) Internal third parties, which are other companies within
the Insta Sevak group of companies.
(iii) External third parties such as:
● trusted third parties such as our associate partners, and
service providers that provide services for us or on our behalf.
This includes hosting and operating our Platform, providing
marketing assistance, conducting our business, processing
payments and transaction-related processes, transmitting
content, and providing our Services to you;
● analytic service providers and advertising networks that
conduct web analytics for us to help us improve the Platform.
These analytics providers may use cookies and other technologies
to perform their services;
● other registered users on our Platform upon your request or
where you explicitly consent to such disclosure; and
● regulators and other bodies, as required by law or regulation.
(b) We require all third parties to respect the security of your
personal data and to treat it in accordance with the law. We do
not allow our third-party service providers to use your personal
data for their own purposes and only permit them to process your
personal data for specified purposes and in accordance with our
instructions.
(a) Access and Updating your Personal Data:You hereby warrant
that all personal data that you provide us with is accurate,
up-to-date, and true. When you use our Services, we make efforts
to provide you with the ability to access and correct inaccurate
or deficient data, subject to any legal requirements. You can
request Insta Sevak for a copy of your personal data by sending
an email to info@instasevak.com . Insta Sevak may take up to 7
(seven) working days respond to such request.
(b) Opting out of Marketing and Promotional Communications: When
we send you marketing and promotional content through email, we
make efforts to provide you with the ability to opt out of such
communications by using the opt-out instructions provided in
such emails. You understand and acknowledge that it may take us
up to 10 (Ten) business days to give effect to your opt-out
request. Please note that we may still send you emails about
your user account or any Services you have requested or received
from us.
(a) Notwithstanding anything contained in the Terms, you may
delete your account as well as your personal data stored with
Insta Sevak by sending an email to info@instasevak.com Insta
Sevak may take up to 7 (seven) working days to process your
request. Once your account is deleted, you will lose access to
all Services. For avoidance of doubt, it is hereby clarified
that all data with respect to transactions performed by you on
the Platform will be retained in accordance with applicable law.
(a) We comply with applicable laws in respect of storage and
transfers of personal data. As a part of your use of the
Services, the information and personal data you provide to us
may be transferred to and stored in countries other than the
country you are based in. This may happen if any of our servers
are from time to time located in a country other than the one
you are based, or one of our vendors, partners, or service
providers is located in a country other than one you are based
in.
(b) By submitting your information and personal data to us, you
agree to the transfer, storage, and processing of such
information and personal data in the manner described above.
(a) We implement appropriate security measures and
privacy-protective features on our Platform including
encryption, password protection, call masking, and physical
security measures to protect your personal data from
unauthorised access and disclosure, and follow standards
prescribed by applicable law.
(b) Where you have chosen a password that enables you to access
certain parts of the Services or Professional Services, you are
responsible for keeping this password secret and confidential.
We will not be responsible for any unauthorised use of your
information, or for any lost, stolen, or compromised passwords,
or for any activity on your user account due to such
unauthorised disclosure of your password. In the event your
password has been compromised in any manner whatsoever, you
should promptly notify us to enable us to initiate a change of
password.
(a) You agree and acknowledge that your personal data will
continue to be stored and retained by us for as long as
necessary to fulfil our stated purpose(s) and for a reasonable
period after the termination of your account on the Platform or
access to the Services to comply with our legal rights and
obligations.
(b) In some circumstances, we may aggregate your personal data
(so that it can no longer be associated with you) for research
or statistical purposes, in which case we may use this
information indefinitely without further notice to you.
You are aware that in the event we go through a business
transition, such as a merger, acquisition by another
organisation, or sale of all or a portion of our assets, your
personal data might be among the assets transferred.
We invite you to post content on our Platform, including your
comments, feedback, pictures, or any other information that you
would like to be made available on our Platform. Please note
that such content will be available to all visitors to our
Platform and may become public. We cannot prevent such
information from being used in a manner that is contrary to this
Policy, applicable laws, or your personal privacy, and we
disclaim all liability (express or implied) in this regard.
Further, you agree to comply with all applicable laws in
relation to the content uploaded or otherwise shared by you on
our Platform. You understand and acknowledge that you will be
solely responsible for any information published by you on our
Platform that violates applicable laws.
(a) We may occasionally update this Policy. If we make changes
to this Policy, we will upload the revised policy on the
Platform or share it with you through other means, such as
email. To the extent permitted under applicable law, by using
our Platform after such notice, you consent to updates made to
this Policy.
(b) We encourage you to periodically review this Policy for the
latest information on our privacy practices.
If you have any questions about this Policy, how we process or
handle your personal data, or otherwise, you may reach out to
us, with your queries, grievances, feedback, and comments
at info@instasevak.com or contact our grievance officer whose
contact details are provided below:
Grievance Officers
Name: Richa: Devendra
Designation: CEO
Email: info@instasevak.com