Last Updated: 27th September, 2025
These terms and conditions (“Terms”) govern the use of services
made available on or through https://www.instasevak.com/ and/or
the Insta Sevak mobile app (collectively, the “Platform”, and
together with the services made available on or through the
Platform, the “Services”). These Terms also include our privacy
policy, available at www.instasevak.com/privacypolicy (“Privacy
Policy”), and any guidelines, additional, or supplemental terms,
policies, and disclaimers made available or issued by us from
time to time (“Supplemental Terms”). The Privacy Policy and the
Supplemental Terms form an integral part of these Terms. In the
event of a conflict between these Terms and the Supplemental
Terms with respect to applicable Services, the Supplemental
Terms will prevail.
The Terms constitute a binding and enforceable legal contract
between Maharaja Trips, brand name Instasevak (a proprietorship
with its registered address at Shop No. 21, Nagar Nigam Shops,
Lashkar, Edgah, Gird, Gwalior, MP, 474001) (“Insta Sevak”, “we”,
“us”, or “our”), and you, a user of the Services, or any legal
entity that books Pro Services (defined below) on behalf of
end-users (“you” or “Customer”). By using the Services, you
represent and warrant that you have full legal capacity and
authority to agree to and bind yourself to these Terms. If you
represent any other person, you confirm and represent that you
have the necessary power and authority to bind the InstaSevak
person to these Terms.
By using the Services, you agree that you have read, understood,
and are bound by, these Terms, as amended from time to time, and
that you will comply with the requirements listed here. These
Terms expressly supersede any prior written agreements with you.
If you do not agree to these Terms, or comply with the
requirements listed here, please do not use the Services.
(a) The Services include the provision of the Platform that
enables you to arrange and schedule different home-based
services with independent third-party service providers of those
services (“Service Professionals”). As a part of the Services,
INSTASEVAK facilitates the transfer of payments to Service
Professionals for the services they render to you and collects
payments on behalf of sInstaSevakh Service Professionals.
(b) The services rendered by Service Professionals are referred
to as “Pro Services”. The term “Services”does notinclude the Pro
Services. InstaSevak does not provide the Pro Services and is
not responsible their provision. Service Professionals are
solely liable and responsible for the Pro Services that they
offer or otherwise provide through the Platform. InstaSevak and
its affiliates do not employ Service Professionals, nor are
Service Professionals agents, contractors, or partners of
InstaSevak or its affiliates. Service Professionals do not have
the ability to bind or represent INSTASEVAK.
(c) The Platform is for your personal and non-commercial use
only, unless otherwise agreed upon on in accordance with the
terms of a separate agreement. Please note that the Platform is
intended for use only within India. You agree that in the event
you avail the Services or Pro Services from a legal jurisdiction
other than the territory of India, you will be deemed to have
accepted the INSTASEVAK terms and conditions applicable to that
jurisdiction.
(d) The Services are made available under various brands owned
by or otherwise licensed to INSTASEVAK and its affiliates.
(e) A key part of the Services is INSTASEVAK’s ability to send
you text messages, electronic mails, or WhatsApp messages,
including in connection with your bookings, your utilisation of
the Services, or as a part of its promotional and marketing
strategies. While you may opt out of receiving these text
messages by contacting INSTASEVAK at info@instasevak.com or
through the in-Platform settings, you agree and acknowledge that
this may impact INSTASEVAK’s ability to provide the Services (or
a part of the Services) to you.
(f) In certain instances, you may be required to furnish
identification proof to avail the Services or the Pro Services,
and hereby agree to do so. A failure to comply with this request
may result in your inability to use the Services or Pro
Services.
(g) INSTASEVAK Credits:
(i) INSTASEVAK may, in its sole discretion, offer promotional
codes that may be redeemed for credits, other features or
benefits related to the Services, and/or Pro Services, subject
to any additional terms that may apply on a promotional code
(“INSTASEVAK Credits”).
(ii) You agree that (i) you shall lawfully use INSTASEVAK
Credits, and only for the purposes specified by InstaSevak
INSTASEVAK Credits, (ii) you shall not duplicate, sell, or
transfer the INSTASEVAK Credits in any manner (including by
posting sInstaSevakh codes on a public forum) unless you have
INSTASEVAK’s express prior consent to do so, (iii) INSTASEVAK
Credits may be disabled by INSTASEVAK at any time for any reason
without any liability to you, (iv) INSTASEVAK Credits are not
valid for cash, and (v) INSTASEVAK Credits may expire prior to
your use.
(iii) INSTASEVAK may, at its sole discretion, provide only
certain users with INSTASEVAK Credits that may result in
different amounts charged for the same or similar services
obtained by other users.
(iv) INSTASEVAK reserves the right to withhold or deduct
INSTASEVAK Credits or other features or benefits obtained
through the use of INSTASEVAK Credits, by you or any other user,
if INSTASEVAK reasonably determines or believes that the use or
redemption of the INSTASEVAK Credits was in error, fraudulent,
illegal, or in violation of the applicable INSTASEVAK Credit
terms or these Terms.
(a) To avail the Services, you will be required to create an
account on the Platform (“Account”). For this Account, you may
be required to furnish certain details, including but not
limited to your phone number. To create an Account, you must be
at least 18 years of age.
(b) You warrant that all information furnished in connection
with your Account is and shall remain accurate and true. You
agree to promptly update your details on the Platform in the
event of any change to or modification of this information.
(c) You are solely responsible for maintaining the security and
confidentiality of your Account and agree to immediately notify
us of any disclosure or unauthorised use of your Account or any
other breach of security with respect to your Account.
(d) You are liable and accountable for all activities that take
place through your Account, including activities performed by
persons other than you. We shall not be liable for any
unauthorised access to your Account.
(e) You agree to receive communications from us regarding (i)
requests for payments, (ii) information about us and the
Services, (iii) promotional offers and services from us and our
third party partners, and (iv) any other matter in relation to
the Services.
(a) Our Platform may contain interactive features or services
that allow users who have created an account with us to post,
upload, publish, display, transmit, or submit comments, reviews,
suggestions, feedback, ideas, or other content on or through the
Platform (“User Content”).
(b) As part of the effective provision of the Services and
quality control purposes, we may request reviews from you about
Service Professionals and you agree and acknowledge that Service
Professionals may provide reviews about you to us. You must not
knowingly provide false, inaccurate, or misleading information
in respect of the reviews. Reviews will be used by us for
quality control purposes and to determine whether Customers and
Service Professionals are appropriate users of the Platform. If
we determine at our sole discretion that you are not an
appropriate user, we reserve the right to cancel your
registration and remove you from our Platform.
(c) You grant us a non-exclusive, worldwide, perpetual,
irrevocable, transferable, sublicensable, and royalty-free
licence to (i) use, publish, display, store, host, transfer,
process, communicate, distribute, make available, modify, adapt,
translate, and create derivative works of, the User Content, for
the functioning of, and in connection with, the Services and
(ii) use User Content for the limited purposes of advertising
and promoting the Services, or furnishing evidence before a
court or authority of competent jurisdiction under applicable
laws.
(d) In connection with these Terms and the licences granted
under this clause, you hereby waive any claims arising out of
any moral rights or other similar rights relating to the User
Content.
(e) You agree and acknowledge that INSTASEVAK may, without
notice to you, remove, or otherwise restrict access to User
Content that, in its sole discretion, violates these Terms.
(a) You agree that we may, in accordance with our Privacy
Policy, collect and use your personal data. The Privacy Policy
is available at
https://www.instasevak.com/privacy-policy.html
it explains the categories of personal data that we collect or
otherwise process about you and the manner in which we process
InstaSevak data.
(b) In addition to any consent you may provide pursuant to the
Privacy Policy, you hereby consent to us sharing your
information with our affiliates or other third-party service
providers. We may use information and data about your use of the
Services for the provision of the Services, analytics, trend
identification, and purposes of statistics to further enhance
the effectiveness and efficiency of our Services, and the
provision of beneficial schemes, offers, and for experience
enhancement.
(c) Subject to applicable laws, we may be directed by law
enforcement agencies or the government and related bodies to
disclose data in relation to you in connection with criminal or
civil proceedings. You understand and agree that in InstaSevak
instances, we shall have the right to share InstaSevak data with
relevant agencies or bodies.
(a) Orders: The Platform permits you to request various Pro
Services at a time of your choosing based on available slots. To
make a booking, you should follow the instructions on the
Platform and provide the necessary information. We use
reasonable efforts to enable you to find a Service Professional
who is able to provide that service at the requested time. If,
in the unlikely event we cannot find a Service Professional for
the specific timeslot, we will contact you to find an
alternative time.
(b) Confirmation: Once you place a request we will provide
confirmation of the booking via WhatsApp, email or a push
notification. Once your booking has been confirmed, you will be
required to make the payment in accordance with these Terms or
as indicated on the Platform. Once a Service Professional has
been identified for the requested Pro Services, you shall
receive confirmation in App or via Whatsapp, email or a push
notification.
(c) Cancellations: Bookings that are cancelled before
confirmation on the Platform will not be charged. INSTASEVAK’s
cancellation policy sets out applicable cancellation fees.
(d) Substitution: In case of the unavailability of, or
cancellation by a selected Service Professional, we will offer
you a substitute of the Service Professional from among our
registered Service Professionals.
(a) INSTASEVAK reserves the right to charge you for the
different Services you may avail and/or for any other facilities
you may opt for, from time to time, on or via the Platform.
(b) Charges and Fees in respect of Pro Services:
(i) In respect of Pro Services that you seek to avail through
the Platform, you shall be required to pay Service Professionals
the amount indicated at the time of booking as well as amounts
towards (a) any additional Pro Services you may avail, (b) out
of pocket expenses incurred by the Service Professional, and (c)
expenses arising out of the purchase of goods required or
utilised for the performance of the Pro Service (“Charges”). In
addition to the Charges payable to Service Professionals,
INSTASEVAK reserves the right to charge you a convenience fee
for facilitating the booking and transferring payments to the
Service Professional (this fee is referred to as “Fees”). You
acknowledge that the final bill you receive may include
additional charges, including without limitation, a safety fee,
warranty fee, insurance fee, or Service Professional welfare
fee.
(ii) INSTASEVAK shall notify you of the applicable Charges,
Fees, and payment methods at the time of booking. Generally, you
may make payments for Pro Services through credit cards, debit
cards, net banking, wallets, UPI or cash upon completion of the
Pro Service. We have the right to modify and otherwise restrict
the modes of payment available to you. You acknowledge that
certain payment methods sInstaSevakh as cash upon completion may
not always be available to you as a payment method. For the
avoidance of doubt, in the event you pay through the method of
‘cash upon completion’, you acknowledge that you will be
required to pay both Charges and Fees to the Service
Professional.
(iii) The Charges and Fees may be payable at the time of making
a booking, or upon the completion of the Pro Service, as
specified by INSTASEVAK.
(iv) For the avoidance of doubt, please note that the Charges
are payable to Service Professionals, and INSTASEVAK acts as a
limited collection agent on behalf of INSTASEVAK Service
Professionals to collect and transfer amounts due to them.
(v) Taxes: All Charges and Fees are inclusive of applicable
taxes.
(vi) INSTASEVAK reserves the right to reasonably amend the
Charges and Fees at any time at its sole discretion. A change in
Fees shall not impact any bookings that have been confirmed
before the publication of the revised Fees on the Platform.
(vii) Charges and Fees that you pay are final and
non-refundable, unless otherwise determined by INSTASEVAK or
required by the applicable laws. Under certain laws, you may be
entitled to a refund or other remedies for a failure in the
provision of the Services.
(viii) You acknowledge and agree that Charges and Fees
applicable in certain geographical areas may increase
substantially during times of high demand. INSTASEVAK will use
reasonable efforts to inform you of the Charges and Fees that
may apply. However, by using the Pro Services or Services, you
will be responsible for the Charges and Fees incurred under your
Account, regardless of your awareness of INSTASEVAK Charges or
Fees.
(c) Payment Processors: We may use a third-party payment
processor (“Payment Processor”) to bill you through your
selected mode of payment. The processing of payments will be
subject to the terms and policies of InstaSevak Payment
Processor in addition to these Terms. We shall not be liable for
any error of the Payment Processor. In the event of any
unsuccessful payment, the money debited shall be credited in
accordance with the terms of the Payment Processor.
(d) Cancellation: You may elect to cancel your request for
services from a Service Professional at any time prior to the
Service Professional’s arrival, in which case you may be charged
a cancellation fee in accordance with INSTASEVAK’s cancellation
policy. INSTASEVAK reserves the right to charge you, or
otherwise deduct applicable taxes in respect of the INSTASEVAK
cancellation fee.
(e) Subscriptions: INSTASEVAK may from time to time offer
subscription packages (howsoever named) for monetary
consideration. The packages shall provide Customers with
additional benefits, which may include the ability to avail
discounted Pro Services. You agree that subscription packages
(howsoever named) shall be subject to additional terms and
conditions. You acknowledge that InstaSevak subscription
packages will be subject to additional terms and conditions that
will be deemed to be an integral part of these Terms.
(f) INSTASEVAK does not designate any portion of your payment as
a tip or gratuity to the Service Professional. Any
representation by INSTASEVAK to the effect that tipping is
“voluntary”, “not required”, and/or “included” in the payments
you make for Pro Services is not intended to suggest that
INSTASEVAK provides any additional payments to Service
Professionals. You understand and agree that while you are free
to provide additional payment as a gratuity to any Service
Professional who provides you with Pro Services, you are under
no obligation to do so. Gratuities are voluntary.
(a) INSTASEVAK prohibits discrimination against Service
Professionals, including on the basis of race, religion, caste,
national origin, disability, sexual orientation, sex, marital
status, gender identity, age, or any other characteristic that
may be protected under applicable law. InstaSevak discrimination
includes but is not limited to any refusal to accept Pro
Services based on any of these characteristics.
(b) We request that you treat all Service Professionals with
courtesy and respect, and that you provide them with a safe,
clean, and appropriate location to perform the Pro Services.
Service Professionals shall be entitled to refuse to perform Pro
Services if you have not provided a safe, clean, and appropriate
location for them, or you behave towards them in a manner that
is discourteous, disrespectful, abusive, or otherwise
inappropriate. We reserve the right to withhold access to the
Services and otherwise limit your access to Pro Services at our
absolute discretion if you behave towards any Service
Professional in a manner that is discourteous, disrespectful, or
abusive, or which we otherwise deem to be inappropriate or
unlawful.
(c) You agree that you will be liable for discriminating against
Service Professionals or for any failure, intentional or
otherwise, to provide the Service Professionals a safe, clean,
and appropriate location for them to perform the Pro Services.
Additionally, you will also disclose any and all information
that may have a bearing on the ability of the Service
Professional to perform the Pro Services or impact the Services
Professional’s health, safety, or well-being, to INSTASEVAK and
the Service Professional.
(d) You agree that in the event a Service Professional behaves
in a manner that is discourteous, disrespectful, abusive,
inappropriate, or in violation of the law, you shall be required
to report the incident to Info@instasevak.com at the earliest,
but in any event within 48 (forty-eight) hours of the incident.
(a) The Platform may include services, content, documents, and
information owned by, licensed to, or otherwise made available
by a third party (“Third Party Services”) and contain links to
Third Party Services. You understand and acknowledge that Third
Party Services are the sole responsibility of the third party
that created or provided it, and that use of InstaSevak Third
Party Services is solely at your own risk.
(b) We make no representations and exclude all warranties and
liabilities arising out of or pertaining to InstaSevak Third
Party Services, including their accuracy or completeness. Should
you avail a Third Party Service, you shall be governed and bound
by the terms and conditions and privacy policy of the third
parties providing the Third Party Services. Further, all
intellectual property rights in and to Third Party Services are
the property of the respective third parties.
(a) You represent and warrant that all information that you
provide in relation to the Services and Pro Services is
complete, true, and correct on the date of agreeing to these
Terms and shall continue to be complete, true, and correct while
you avail the Services and/or the Pro Services. Should any
information that you provide change during the existence of
these Terms, you undertake to immediately bring InstaSevak
change to our notice. We do not accept any responsibility or
liability for any loss or damage that you may suffer or incur if
any information, documentation, material, or data, provided to
avail the Services is incorrect, incomplete, inaccurate, or
misleading or if you fail to disclose any material fact.
(b) You shall extend all cooperation to us in our defence of any
proceedings that may be initiated against us due to a breach of
your obligations or covenants under these Terms.
(c) In respect of the User Content, you represent and warrant
that:
(i) you own all intellectual property rights (or have obtained
all necessary permissions) to provide User Content and to grant
the licences under these Terms;
(ii) you are solely responsible for all activities that occur on
or through your account on the Platform and all User Content;
(iii) the User Content does not and shall not violate any of
your obligations or responsibilities under other agreements;
(iv) the User Content does not and shall not violate, infringe,
or misappropriate any intellectual property right or other
proprietary right including the right of publicity or privacy of
any person or entity;
(v) the User Content does not and shall not contain any viruses,
corrupted data, or other harmful, disruptive, or InstaSevak
files or content;
(vi) the User Content does not and shall not violate any third
party rights; and
(vii) the User Content (A) does not belong to any other person
to which you do not have any right, (B) does not threaten the
unity, integrity, defence, security or sovereignty of India,
friendly relations with foreign states, public order, cause
incitement to the commission of any cognisable offence, prevents
investigation of any offence, or is insulting another nation,
(C) is not defamatory, grossly harmful, blasphemous,
paedophilic, invasive of another’s privacy, discriminatory based
on gender, ethnically objectionable, disparaging, relating to,
or encouraging money laundering or gambling, libellous, hateful,
racist, violent, obscene, pornographic, unlawful, harmful to
children, or (D) otherwise offensive, objectionable, or
restricts, or inhibits, any other person from using or enjoying
the Services.
(d) You shall not use the Services in any manner except as
expressly permitted in these Terms. Without limiting the
generality of the preceding sentence, you shall not:
(i) infringe any proprietary rights, including but not limited
to copyrights, patents, trademarks, or trade secrets of any
party;
(ii) except as may be provided hereunder, copy, display,
distribute, modify, publish, reproduce, store, transmit, post,
translate, create any derivative works from or license the
Services;
(iii) use the Services to transmit any data, or send or upload
any material that contains viruses, Trojan horses, worms,
timebombs, keystroke loggers, spyware, adware, or any other
harmful programmes, or similar computer code, designed to
adversely affect the operation of any computer software or
hardware;
(iv) use any robot, spider, other automated device, or manual
process to monitor or copy the Services or any portion thereof;
(v) engage in the systematic retrieval of content from the
Services to create or compile, directly or indirectly, a
collection, compilation, database, or directory;
(vi) use the Services in (A) any unlawful manner, (B) for
fraudulent or malicious activities or (C) in any manner
inconsistent with these Terms;
(vii) decompile, reverse engineer, or disassemble the Services;
(viii) link to, mirror, or frame, any portion of all or any of
the Services; or
(ix) violate applicable laws in any manner.
(e) You warrant that you shall not engage in any activity that
interferes with or disrupts the Services.
(f) You shall not attempt to gain unauthorised access to any
portion or feature of the Services, any other systems or
networks connected to the Services, to any of our servers, or
through the Platform by hacking, password mining, or any other
illegitimate means.
(g) You shall not directly or indirectly, in any capacity,
solicit, attempt to influence, engage, approach, or accept or
encourage the solicitations or approach of, a Service
Professional from whom you have availed Pro Services, to either
terminate or otherwise cease their registration on or engagement
with the Platform, or avail services the same as or similar to
the Pro Services independently, without booking the Pro Services
through your Account. You agree that this limitation is
reasonable and fair and is necessary for the protection of the
privacy and security of Service Professionals and that this will
not preclude you from obtaining services the same as or similar
to the Pro Services through the Platform or other means. You
further agree that any potential harm to Service Professionals
from the non-enforcement of this clause far outweighs any
potential harm to you.
(a) All rights, titles, and interests in, and to the Services,
including all intellectual property rights arising out of the
Services, are owned by or otherwise licensed to us. Subject to
compliance with these Terms, we grant you a non-exclusive,
non-transferable, non-sub licensable, revocable, and limited
licence to use the Services in accordance with these Terms and
our written instructions issued from time to time. Any rights
not expressly granted herein are reserved by INSTASEVAK or
INSTASEVAK’s licensors.
(b) We may request you to submit suggestions and other feedback,
including bug reports, relating to the Services from time to
time (“Feedback”). We may freely use, copy, disclose, publish,
display, distribute, and exploit the Feedback we receive from
you without any payment of royalty, acknowledgement, prior
consent, or any other form of restriction arising out of your
intellectual property rights.
(c) Except as expressly stated in these Terms, nothing in these
Terms should be construed as conferring any right in, or licence
to, our or any third party’s intellectual property rights.
(a) These Terms shall remain in effect unless terminated in
accordance with the terms hereunder.
(b) We may restrict, deactivate, or terminate your access to, or
use of, the Services, or any portion thereof, (i) immediately
and at any point at our sole discretion, (A) if you violate or
breach any of the obligations, responsibilities, or covenants
under these Terms, (B) when you cease to become a user of our
Services, (C) you do not, or are likely not to qualify under
applicable law, or the standards and policies of INSTASEVAK or
its affiliates, to access and use the Services, or (D) violate
or breach the Community Guidelines, (ii) upon 30 (Thirty) days’
prior written notice to you, or (iii) immediately for any
legitimate business, legal, or regulatory reason.
(c) You may terminate these Terms, at any time, for any reason
by sending a notice to INSTASEVAK at info@instasevak.com
(d) Upon termination of these Terms:
(i) the Account will expire;
(ii) the Services will “time-out”; and
(iii) these Terms shall terminate, except for those clauses that
are expressly, or by implication, intended to survive
termination or expiry.
(a) The Services are provided on an “as is” basis without
warranty of any kind, express, implied, statutory or otherwise,
including without limitation the implied warranties of title,
non-infringement, merchantability, or fitness for a particular
purpose. Without limiting the foregoing, we make no warranty
that the Services will meet your requirements or expectations.
(b) No advice or information, whether oral or written, obtained
by you from us shall create any warranty that is not expressly
stated in the Terms.
(c) While INSTASEVAK strives to provide accurate information
about Pro Services and Charges, pricing errors may occur from
time to time.
(d) You agree and acknowledge that we are merely a Platform that
connects you with Service Professionals, and we shall not be
liable in any manner for any obligations that have not been
explicitly stated in these Terms. We are not liable or
responsible for fulfilment of any bookings, for the performance
of the Pro Services by any Service Professional, or for any acts
or omissions of the Service Professionals during their provision
of the Pro Services including any damage they may cause to
property. By booking Pro Services through the Platform, you are
entering into a contract with the relevant Service Provider for
the provision of those services, and we accept no responsibility
or liability, nor do we make any warranty, representation, or
guarantee in respect of the Service Professional’s performance
under that contract.
(e) You agree and acknowledge that soliciting or receiving
services from any Service Professional independently is solely
at your own risk, and in InstaSevak an event, you waive any
rights that you may have under these Terms.
(f) We do not guarantee or warrant and we make no representation
whatsoever regarding the reliability, quality, or suitability of
the Service Professionals.
(g) You hereby accept full responsibility for any consequences
that may arise from your use of the Services and Pro Services,
and expressly agree and acknowledge that we shall have
absolutely no liability in this regard.
(h) INSTASEVAK will maintain a complaints management framework
and will manage this framework on behalf of Service
Professionals in a reasonable manner and in accordance with the
non-excludable requirements of relevant applicable laws.
(i) To the fullest extent permissible by law, we, our
affiliates, and our related parties, each disclaim all liability
for any loss or damage arising out of, or due to:
(i) your use of, inability to use, or availability or
unavailability of the Services or the Pro Services;
(ii) the occurrence or existence of any defect, interruption, or
delays in the operation or transmission of information to, from,
or through the Services, communications failure, theft,
destruction, or unauthorised access to our records, programmes,
services, servers, or other instructions relating to the
Services;
(iii) the failure of the Services to remain operational for any
period of time; and
(iv) the loss of any User Content and any other data in
connection with your use of the Services.
(j) In no event shall INSTASEVAK, its officers, directors, and
employees, or its contractors, agents, licensors, partners, or
suppliers,be liable to you for any direct, special, indirect,
incidental, consequential, punitive, reliance, or exemplary
damages (including without limitation, lost business
opportunities, lost revenues, or loss of anticipated profits or
any other pecuniary or non-pecuniary loss or damage of any
nature whatsoever, including but not limited to any abuse or
breach of data), even if INSTASEVAK or an authorised
representative had been advised of the possibility of InstaSevak
damages, arising out of, or relating to (A) these Terms, (B) the
Services or the Pro Services, (C) your use or inability to use
the Services or the Pro Services, or (D) any other interactions
with another user of the Services.
(k) To the maximum extent permitted by law, our liability shall
be limited to the amount of commission we receive in respect of
a particular booking made on the Platform. In no event shall our
total liability to you in connection with these Terms exceed INR
10,000 (Rupees Ten Thousand).
(l) Nothing in these Terms will exclude or limit any warranty
implied by law that it would be unlawful to exclude or limit.
You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising out of your access to the Services or Pro Services, use of the Services or Pro Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.
(a) These Terms shall be governed by and construed and enforced
in accordance with the laws of India. Subject to other
provisions in this clause, courts in Gwalior shall have
exclusive jurisdiction over all issues arising out of these
Terms or the use of the Services.
(b) Any controversies, conflicts, disputes, or differences,
arising out of these Terms shall be resolved by arbitration in
Gwalior in accordance with the Arbitration and Conciliation Act,
1996, for the time being in force, which is deemed to be
incorporated by reference in this clause. The tribunal shall
consist of 1 (One) arbitrator appointed by INSTASEVAK. The
language of the arbitration shall be English. The parties to the
arbitration shall keep the arbitration confidential, and not
disclose to any person, other than on a need to know basis, or
to legal advisors, unless required to do so by law. The decision
of the arbitrator shall be final and binding on all the parties
thereto. Each party to the arbitration shall bear its own costs
with respect to any dispute.
(a) You may contact our designated Grievance Redressal
Officer/Nodal Officer with any complaints or queries relating to
the Services or these Terms through registered post or through
email, details of which are provided below:
Name: Devendra
Designation: CEO
Email Address: info@instasevak.com
(b) We shall ensure that your complaint is resolved within the
timelines prescribed by applicable laws.
(a) Changes to Terms: The Terms are subject to revisions at any
time, as determined by us, and all changes are effective
immediately upon being posted on the Platform. It is your
responsibility to review these Terms periodically for any
updates or changes. You will be deemed to have accepted the
changes made to these Terms if you continue to use the Platform
once it has been posted.
(b) Modification to the Services: We reserve the right at any
time to add, modify, or discontinue, temporarily or permanently,
the Services (or any part thereof), with or without cause. We
shall not be liable for any InstaSevak addition, modification,
suspension, or discontinuation of the Services.
(c) Severability: If any provision of these Terms is determined
by any court or other competent authority to be unlawful or
unenforceable, the other provisions of these Terms will continue
to be in effect. If any unlawful or unenforceable provision
would be lawful or enforceable if a part of it were deleted,
that part will be deemed to be deleted, and the rest of the
provision will continue in effect (unless that would contradict
the clear intention of the clause, in which case the entirety of
the relevant provision will be deemed to be deleted).
(d) Assignment: You shall not license, sell, transfer, or assign
your rights, obligations, or covenants under these Terms, or
your Account in any manner without our prior written consent. We
may grant or withhold this consent at our sole discretion,
subject to any conditions we deem appropriate. We may assign our
rights to any of our affiliates, subsidiaries, or parent
companies, any successor in interest of any business associated
with the Services, or any third party without any prior notice
to you.
(e) Notices: All notices, requests, demands, and determinations
for us under these Terms (other than routine operational
communications) shall be sent to info@instasevak.com
(f) Third Party Rights: No third party shall have any rights to
enforce any terms contained herein.
(g) Force Majeure: We shall have no liability to you if we are
prevented from or delayed in performing our obligations, or from
carrying on our business, by acts, events, omissions, or
accidents beyond our reasonable control, including without
limitation, strikes, failure of a utility service or
telecommunications network, act of God, war, riot, civil
commotion, malicious damage, or compliance with any law or
governmental order, rule, regulation, or direction.